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The
best guarantee in the industry...
We want you happy each and every time you buy from us. If you don't like what
we sent you,
let us know. We'll immediately issue you a refund, replacement, or merchandise
credit for any
product that has not been personalized or customized. For our personalized and
customized
products, we guarantee that they will be 100% free from defects in materials
and workmanship.
If they're not, you may return them to us in their original condition for a prompt
credit, exchange
or full refund. And we'll be friendly about it too with no hassles -- that's
our commitment to
customer service excellence!
Our return policy...
For a full product refund, store credit, or exchange, please return your shirt(s)
to us within 30 days
of when you receive them, by the most cost effective carrier (usually this is
the US Postal Service),
and in original condition (please, no worn or washed shirts). Please include
a copy of the invoice you
received with a note indicating if you'd prefer an exchange, replacement or a
refund. We'd also like to
know why you're returning the product, so we can improve our products and service.
Exchanges for a
different style, size or color not due to a manufacturing defect or an order
processing error will incur
normal shipping charges when the product is reshipped to you. If you're requesting
a refund not due
to a manufacturing defect or order processing error, we will gladly refund you
the cost of the
merchandise only. Unfortunately, we cannot refund you the cost of the shipping
unless there is
manufacturing defect or there was a mistake made in processing
your order.
Please be advised that exchanges that are not due to a manufacturing defect or
order processing error
will incur a replacement shipping charge of $4.95 for the first three shirts
and $.50 for each additional shirt.
We do recommend that you return products to us insured. The United States Postal
Service or
United Parcel Service (UPS) will insure your package to guard against
loss. If something happens
in transit and the package doesn't get delivered,
we can't give you a refund.
Cancellations and changes must be made by close of the same business day you
place your order.
The address for returns is:
All The Rage Tees
Attn: Returns
6303 West 6th Street
Los Angeles, CA 90048 USA
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